Returns Policy

Returns Policies & Procedures

We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service; we will always endeavor to keep our customers happy and satisfied.
 

If your aromatherapy product arrives damaged see Claims on Insurance

If the aromatherapy product arrives faulty we must be notified within THREE days of arrival. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note:

• We do not exchange Gift Certificates or Gift Vouchers for cash or refund.
   

• Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.  

 
Our Returns Postal Address

 
Please return your product to:
Crystal Creek Meadows 1540 Moss Vale Road, Kangaroo Valley, NSW 2577, Australia
 
When returning your product, please make sure you provide the following details:

• Your full name
• Your order number
• Reason why you are returning the product
• Your instructions informing us how you would like the issue resolved.

Including the original order confirmation or invoice you received with your product, will help us tremendously. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.
 
For more information, don't hesitate to contact us