Accommodation Terms & Conditions

in Staying With Us

Crystal Creek Meadows Bookings - Terms & Conditions

  • Minimum stay of two nights for weekends and three nights for long weekends
  • Four night minimum stay over Easter Holidays and three night minimum stay over NSW school holidays
  • Mid week single night surcharge of $65 applies
  • 50% deposit required on booking, refundable up to 29 days prior to confirmed arrival, minus a $200 administration fee
  • Cancellation fee of 50% of accommodation cost if notified within 28 to 15 days of confirmed arrival date
  • Cancellation fee of 100% of accommodation cost if notified within 14 days of confirmed arrival date
  • Booking can be deferred without penalty if notified up to 21 days before confirmed arrival date. Bookings can be deferred only once
  • MasterCard, Visa, Money Order & cash accepted. (Cheques accepted for deposit only if received at least 14 days prior to confirmed arrival date) Bank deposits for balance must be received 1 day prior arrival date
  • Smoking is not permitted inside the accommodation and is not permitted in nature conservation areas of the property
  • Children under 3 years - no charge Cots with linen, high chairs and change mats no charge.
  • Redemption of Gift Certificate must be within six months of issue and once dates are booked they cannot be changed. Gift Certificates are not redeemable for cash, nor transferable, and non-refundable.
  • We cannot be held responsible for disruption to travel such as natural disasters (ie, bushfires and flooding), sickness, strikes and accidents. We highly recommend you take out travel insurance to cover cancellation fees and lost deposits.
  • Your booking is at Crystal Creek Meadows and your cottage choice is subject to availability. Cottage changes can be made at the management’s discretion.

Aromatherapy Products - Responsible Practices

Green Credentials - Only 100% Green Energy is used in the creation of the Crystal Creek Meadows aromatherapy products range. All water is purified rainwater harvested on our Kangaroo Valley property on the South Coast of NSW Australia. We primarily select Australian produced essential oils where possible. Aromatherapy exhibit gardens allow accommodation guests (and visitors by appointment only) to see and enjoy the plants used in our products.

Packaging - We have selected recyclable glass containers and natural packaging materials where practical. You may choose to reuse them. All packaging we receive for bulk supplied materials is reused or recycled.

Conservation - We plant one tree on our Kangaroo Valley property for every purchase to help regenerate the land and provide habitat for the local Australian native wildlife. Crystal Creek Meadows is an official partner of the UN International Year of Forests 2011. Customers ordering our Aromatherapy Hampers have the option to make a donation to support Friends of the Brush-tailed Rock-wallaby.

Kangaroo Valley Responsible Tourism Business

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© Crystal Creek Meadows Luxury Cottages & Spa Retreat - country holiday getaway with 5 Star self contained B&B accommodation in Kangaroo Valley NSW Australia