Online Gift Shop Help

Customer Service help for shopping in the Crystal Creek Meadows online Gift Shop.

Order fulfilment

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  • Aromatherapy products and freshly made and packed, personalised Gift Vouchers or Gift Certificates prepared
  • Optional gift messages and gift wrapping added
  • Completed orders are then dispatched from our Kangaroo Valley farm via Australia Post and we you a dispatch confirmation email

Disclaimers

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  • Crystal Creek Meadows, reserve the right to make substitutions or changes to the packaging and contents where and when necessary. Design and quality will be maintained throughout Crystal Creek Meadows products.
  • Please note that as the products contain organic and natural ingredients there may be slight differences in colour.
  • Crystal Creek Meadows reserve the rights to adjust the blends, where and when necessary. Quality and high standards will be maintained throughout Crystal Creek Meadows products.

Delivery

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Orders are sent out via AUSTRALIA POST or urgent delivery options by EMAIL.
What is the cost for delivery?
Aromatherapy products are priced in Australian dollars (include GST), postage is charged separately at $15.00 AUD per order

Placing an order

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Guide to Ordering

  • You may purchased by Credit Card (Visa or MasterCard), Bank Transfer or Cheque/Money Order
  • All values are in Australian dollars and include GST
  • The minimum purchase is $85
  • Postage is charged in addition see Dispatch

Ordering Gift Vouchers – prepaid set amounts

Returns Policy

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Returns Policies & Procedures

We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service; we will always endeavor to keep our customers happy and satisfied.
 

If your aromatherapy product arrives damaged see Claims on Insurance

Gift Shop Quick Facts

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If you are new to placing orders through our online Gift Shop this is a summary of the most important information you need to know so you can go shopping.

Aromatherapy Products - Responsible Practices

Green Credentials - Only 100% Green Energy is used in the creation of the Crystal Creek Meadows aromatherapy products range. All water is purified rainwater harvested on our Kangaroo Valley property on the South Coast of NSW Australia. We primarily select Australian produced essential oils where possible. Aromatherapy exhibit gardens allow accommodation guests (and visitors by appointment only) to see and enjoy the plants used in our products.

Packaging - We have selected recyclable glass containers and natural packaging materials where practical. You may choose to reuse them. All packaging we receive for bulk supplied materials is reused or recycled.

Conservation - We plant one tree on our Kangaroo Valley property for every purchase to help regenerate the land and provide habitat for the local Australian native wildlife. Crystal Creek Meadows is an official partner of the UN International Year of Forests 2011. Customers ordering our Aromatherapy Hampers have the option to make a donation to support Friends of the Brush-tailed Rock-wallaby.

Kangaroo Valley Responsible Tourism Business

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© Crystal Creek Meadows Luxury Cottages & Spa Retreat - country holiday getaway with 41/2 Star self contained B&B accommodation in Kangaroo Valley NSW Australia