Customer Service

Find help and more information about shopping, communicating and staying with Crystal Creek Meadows - luxury aromatherapy products, spa services and 5 star cottage accommodation in Kangaroo Valley. If you cannot find what you are looking for or require further assistance, please don't hesitate to contact us.

Customer Service Page Summary Information Type
Gift Shop Quick Facts If you are new to placing orders through our online Gift Shop this is a summary of the most... Online Gift Shop Help
Returns Policy Returns Policies & Procedures We do not offer a satisfaction guarantee on any of our products,... Online Gift Shop Help
Placing an order Guide to Ordering You may purchased by Credit Card (Visa or MasterCard), Bank Transfer or Cheque/... Online Gift Shop Help
Delivery Orders are sent out via AUSTRALIA POST or urgent delivery options by EMAIL. What is the cost for... Online Gift Shop Help
Disclaimers Crystal Creek Meadows, reserve the right to make substitutions or changes to the packaging and... Online Gift Shop Help
Order fulfilment Aromatherapy products and freshly made and packed, personalised Gift Vouchers or Gift Certificates... Online Gift Shop Help
Redeeming Gift Vouchers and Gift Certificates Booking Accommodation with Vouchers or Pre paid Certificates To redeem your Gift Voucher or Gift... Staying With Us
Accommodation Terms & Conditions Crystal Creek Meadows Bookings - Terms & Conditions Minimum stay of two nights for weekends... Staying With Us
Arrival and Departing Luxury Self Contained Cottage Accommodation details Arrival time - 3pm, please go to reception... Staying With Us
Special Needs Special Dietary Needs Guests with dietary requirements may call us at the time of booking or at... Staying With Us
Free Rail & Bus Transfers Enjoy a Low Carbon Holiday As part of our commitment to keep carbon emissions down we offer: Staying With Us
Privacy Policy Crystal Creek Meadows has a strong commitment to protecting the privacy of all people with whom it... Website Usage & Policies

Aromatherapy Products - Responsible Practices

Green Credentials - Only 100% Green Energy is used in the creation of the Crystal Creek Meadows aromatherapy products range. All water is purified rainwater harvested on our Kangaroo Valley property on the South Coast of NSW Australia. We primarily select Australian produced essential oils where possible. Aromatherapy exhibit gardens allow accommodation guests (and visitors by appointment only) to see and enjoy the plants used in our products.

Packaging - We have selected recyclable glass containers and natural packaging materials where practical. You may choose to reuse them. All packaging we receive for bulk supplied materials is reused or recycled.

Conservation - We plant one tree on our Kangaroo Valley property for every purchase to help regenerate the land and provide habitat for the local Australian native wildlife. Crystal Creek Meadows is an official partner of the UN International Year of Forests 2011. Customers ordering our Aromatherapy Hampers have the option to make a donation to support Friends of the Brush-tailed Rock-wallaby.

Kangaroo Valley Responsible Tourism Business

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© Crystal Creek Meadows Luxury Cottages & Spa Retreat - country holiday getaway with 41/2 Star self contained B&B accommodation in Kangaroo Valley NSW Australia